Privacy Policy | SnagHub

1. Introduction

This Privacy Policy explains how SnagHub processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who We Are

SnagHub is operated by Founders Fireside Ltd.

For data protection purposes:

Founders Fireside Ltd is the Data Controller for account, billing, and operational data
Founders Fireside Ltd is the Data Processor for project data uploaded by customers

3. Scope

This Policy applies to:

Users of the Platform
Authorised Users
Website visitors where applicable

SnagHub is a business-to-business service.

4. Personal Data We Process

4.1 Account and Contact Data

Name
Email address
Business or organisation name
User role and account status

4.2 Usage and Technical Data

Login and activity timestamps
IP address
Device and browser information
Audit logs related to uploads and exports

4.3 Project Data (Processed on Behalf of Customers)

Project names
Building addresses
Snag descriptions and notes
Photographs of buildings and defects

The Platform is not intended for storing images of people.

5. Lawful Basis for Processing

We process personal data based on:

Contractual necessity
Legitimate interests
Legal obligations

Customers are responsible for identifying the lawful basis for project data.

6. How We Use Personal Data

We use personal data to:

Operate and secure the Platform
Authenticate users
Process payments and subscriptions
Provide customer support
Monitor usage and performance

We do not sell personal data.

7. Automated Decision-Making

SnagHub does not carry out automated decision-making or profiling producing legal or significant effects.

8. Data Sharing and Sub-Processors

We may share data with:

Payment processors
Cloud hosting and infrastructure providers
Email and notification services
Analytics providers (where enabled)

All sub-processors are subject to contractual data protection obligations.

9. International Transfers

Where data is transferred outside the UK, appropriate safeguards such as adequacy decisions or standard contractual clauses are used.

10. Data Security

We implement appropriate technical and organisational measures, including:

Secure cloud infrastructure
Access controls and permissions
Encryption in transit and at rest where appropriate
Monitoring and logging

11. Data Retention

Account data is retained while the account remains active
Project data is retained until deleted or account termination
Financial and legal records are retained as required by law

12. Data Subject Rights

Individuals have the right to:

Access personal data
Correct inaccurate data
Request deletion
Restrict or object to processing

Requests can be made to: support@mysnaghub.com

Where SnagHub acts as a processor, requests will be forwarded to the relevant customer.

13. Cookies

We use essential cookies for functionality and optional analytics cookies where consent is required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available.

15. Contact and Complaints

Email: support@mysnaghub.com

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).